Best practices for virtual project management
Remote collaboration has represented a transformation in the way we work. It enables teams from across the world to partner as effectively as they would sitting across the same conference table. Employees can boost their productivity through automation and more...
What Is Overservicing, and How Does It Hurt Your Team?
Fierce competition and an increasingly complex business environment have made organizations fight for attention like never before. B2B buyers have more information available and more options to choose from than they ever had, and it’s transformed the way your business...
Why Is Training Essential?
Have you ever had to do a Microsoft Excel VLookUp Table? Whenever I have to create a VLookUp Table, it takes me a moment to shift my mindset to get it done. It's not always an easy task for someone like me that first saw personal computers in college. When I finish,...
Showing Clients Gratitude and Appreciation
It's one thing to hear people spout off statistics; it's another thing to live the reality of the statistics. I’ve heard people share many times about the cost of acquisition of a new customer, but I don't think I truly understood what they were saying. Maybe I could...
Intentional Organizational Training
Learning and development play an essential role in an organization’s success. However, a recent study conducted by the Sitel Group found that 35 percent of employees believed their employers did not understand their skill sets and areas that they need development in,...
Don’t just know about them. Know them.
For the past couple of weeks I've been talking about getting clear on your stakeholders. Sometimes we focus all of our attention and intentions on the person who chartered the work that we're doing. Here’s a scenario for you to consider: Your client, Deonte, wants new...
4 Tips To Encourage Your Team To Participate In Professional Development
Early in my career, I learned the power of professional development when my manager encouraged me to participate in various skill-enhancing opportunities. Soon, I began to ask myself, “What do you want to learn this year?” Like a kid in a candy store, I’d peruse the...
Empowering Your Employees to Become Better Problem-Solvers
For many things, there is no one answer. There is no clear guidance about what steps to take. We have to think through what we're experiencing and then lay out a path to resolution. Determining a path forward makes some people uncomfortable. They want to treat it like...
Work Environments That Can Destroy Teams
Have you ever been on a team of self-driven, motivated, tenacious people? A team where it seems like everyone comes to work prepared to take on whatever the charge is? A team where people are confident in themselves and trust the motives of their co-workers? A team...